Minet is a trusted pan-African risk advisory firm that meets the uncertainties of tomorrow by delivering risk and human capital solutions today.
Insurance and risk management solutions provider, Minet, has retained its ISO 9001:2015 certificate following a rigorous review of its processes and service offerings that adhere to international benchmarks.
The recertification was received from SGS Kenya, the world’s leading inspection, verification, testing and certification company.
While announcing the “good news”, Mr Sammy Muthui, Minet Kenya’s Chief Executive Officer said that the retention of the ISO certification points to the efforts Minet has undertaken to meet customer satisfaction in the industry.
“We are thrilled to achieve re-certification to the ISO 9001:2015 standard,” noting that “this affirms our steadfast dedication to quality and customer-centricity.”
This came even as SGS Kenya’s Business Assurance Manager, Mr Kioko Ndolo applauded Minet Kenya Insurance Brokers Limited, Minet Kenya Financial Services Limited and Minet Kenya Consulting Limited for their outstanding achievements in the industry.
ISO 9001:2015 is the latest version of the ISO 9001 standard, emphasizing quality management principles and customer satisfaction. Minet’s re-certification underscores its dedication to maintaining the highest standards of quality and continuous improvement.
The ISO 9001:2015 certification requires organisations to consistently improve their ability and systems to provide products and services that meet the customer and regulatory requirements.
The insurance brokerage firm received its first ISO 9001-2015 certification in May 2021, which has been the benchmark of its quality management system within the industry.
“This milestone reinforces our promise to deliver unparalleled service and uphold the highest standards of excellence in everything we do in this industry and beyond for the ultimate satisfaction of our clientele,” said Mr Muthui.
Minet is a trusted pan-African risk advisory firm that meets the uncertainties of tomorrow by delivering risk and human capital solutions today.
As the largest Aon Global Network Correspondent, the Insurance and risk management solutions provider, has access to a network of over 50,000 colleagues in 120 countries as well as to proprietary data, research and analytics.
This enables Minet to provide clients with an unrivalled advantage.
Funded by Capital works, a leading pan-African private equity investor, Minet Group has been rapidly expanding its African footprint and is currently present in nine sub-saharan countries.
The countries include Kenya, Botswana, Lesotho, Malawi, Mozambique (Minseg), Namibia, Uganda, Tanzania, and Zambia.
Despite the achievement, Mr Muthui continued to reiterate Minet’s commitment to continuously improving, maintaining, and reviewing the quality of systems and processes and adhering to the excellence policy with a focus on enhancing the value management system.
“Minet’s recertification is a demonstration of the leadership and staff’s commitment to enhancing excellence in the company’s service and product offering in line with international standards of quality management,” said the Minet Kenya’s boss.
He revealed that Minet is committed to complying with the ISO certification standards as well as implementing mechanisms that ensure that non-conformity to quality standards never recurs, should it occur.
SGS Kenya’s Business Assurance Manager, Mr Kioko Ndolo commended Minet Kenya Insurance Brokers Limited, Minet Kenya Financial Services Limited and Minet Kenya Consulting Limited for their outstanding achievements in the industry.
“Your collective efforts and dedication to upholding the seven principles of the ISO 9001:2015 certification, including customer focus, leadership, and evidence-based decision making, have not gone unnoticed,” noted Mr Ndolo.
He continued; “we are proud to confirm the recertification of Minet’s ISO 9001:2015 accreditation, which reaffirms that Minet’s processes and procedures meet and exceed international standards in delivering high-quality risk advisory services in the market.”
“We applaud Minet’s dedication to excellence and urge similar corporates to embrace this commitment for the good of the clients, industry and the country,” Mr Ndolo added.
Minet has since implemented a self-review mechanism and formed a committee that regularly reviews its vast range of products and services, operations and processes, as well as the varying risks and opportunities as well as the effectiveness of the actions taken to manage its risk matrix.
In so doing, Minet takes a risk- based approach prioritizing its efforts based on the level of risk and in tandem to the Insurance Regulatory Authority risk- based supervision model.