The Nairobi Hospital takes pride in highly qualified professionals who deliver “our” mission everyday
The Nairobi Hospital opened its doors in 1954 as the European Hospital and ever since, it has grown from humble beginnings to a modern high-technology hospital facility with a bed capacity of more than 400, six outpatient centres and a global medical evacuation centre.
The combination of highly skilled medical specialists and modern medical and non-medical technology has placed the hospital in a position to undertake a wide range of routine and complex investigations and procedures.
These include open heart surgery, kidney transplants, trauma care, Orthopaedic surgery, Neurosurgery laparoscopic surgery, cancer therapy among others.
Today, Nairobi Hospital is renowned for emergency and trauma care, disaster response and critical care and has excellent facilities for providing high quality clinical and nursing care.
The Anderson specialty clinics opened in 2017 comprise a variety of specialty facilities including Orthopaedic, Well Baby and Executive Clinics.
Dr Chris Bichage, the Chairman of the Board of Management, Kenya Hospital Association says that the Nairobi Hospital takes pride in highly qualified professionals who deliver our mission everyday translating their knowledge and expertise to internationally compliant practices in healthcare provision.
“Courtesy, consideration and unreserved respect towards our patients’ privacy, dignity and confidentiality has time and again helped us earn their trust and goodwill,” says Dr Bichage.
“Our dedicated nursing staff provides professional care within a friendly and comfortable environment, ensuring that being in hospital is a more pleasurable and less anxious time for our patients and their families,” says Dr Bichage.
The hospital is currently served by over 600 specialist consultant doctors with admitting rights in addition to the Hospital’s doctors.
This makes it have the highest concentration of medical professionals in a single health facility in East, Central and Southern Africa.
“Our facilities are world class.”
With high technology Intensive Care Unit (ICU) and High Dependence Unit (HDU) and skilled specialists, the Nairobi Hospital is able to undertake a wide range of complex medical procedures.
The two new theatres, occupational therapy facility, new laboratory, hydrotherapy facility, Western Entrance building, office accommodation, integration of services in Anderson Building, main laboratory and the new main pharmacy are all testament to a superior patient experience.
The recent installation of new plants and equipment such as the latest MRI with AI, Mammography and Fluoroscopy, two new oxygen plants and construction of an endoscopy tower, has revolutionized and redefined diagnostics and treatment at the hospital.
Dr Bichage revealed that the board has already initiated the construction of a Cardiac Centre “using the only Bi-Plane Cathlab in the region for launch before April 2025.”
“This will reduce theatre time for cardiovascular operations from an average of three hours in theatre to an average of 30 minutes increasing survival rate of theatre cases,” says Dr Bichage.
Because of this long history of innovation and excellence, The Nairobi Hospital recently won a top global award for its outstanding leadership in the region’s healthcare sector, offering patients from East, Central and Southern Africa the best care using advanced technology in an atmosphere of trust, safety and comfort.
Last year, the hospital scooped another global award for its free treatment access programme for thousands of cancer patients as one of “our” Corporate Social Responsibility (CSR) initiatives.
“In fact, over the last five years, the Nairobi Hospital has won over 30 excellence awards cementing its status as a premier healthcare facility in the region.”
As part of its long-running charity initiative, the hospital together with its partners through the hospital’s Children‘s Charity Heart Fund, have sponsored free heart operations for needy children aged under 12 years with congenital heart conditions for several years now.
This drive has seen more than 400 deserving children from different parts of the country benefit.
This intervention, Dr Bichage says, is timely because according to the World Health Organization (WHO), over 5,000 children require congenital heart surgery in Kenya each year and the number of children who do not receive these interventions is worrying.
Congenital heart disease is the leading cause of birth defects and the second leading cause of death in the first year of life after infectious diseases.
According to the board chairman, the long standing success at the hospital is as a result of the culture of good corporate governance put in place by the board of management.
The process of formulating governance instruments and practices that hitherto were non-existent has seen preparation and approval of new policies.
The new policies include Human Resources policy, Procedure Manual, Financing Management Policies, Credit policy Procurement/ Supply Chain policy, Corporate Social Responsibility (CSR) policy- now revamped to Environmental Social Governance (ESG) policy, Communication policy, Social Media policy, Research policy and Business continuity policy.
Through these policies, “we have managed to professionalize all aspects of managing the affairs of the hospital and its operations, leading to efficiency gains and cost savings.”